Job Summary
About Hardies
Hardie's Fresh Foods has been delivering the freshest produce and finest specialty ingredients to Texas kitchens for over 80 years.Family-owned and Texas-proud, Hardie's started with a single truck and a passion for quality. Today, we're a trusted partner to chefs, restaurants, and foodservice professionals across the Lone Star State-supplying everything from peak-season fruits and vegetables to artisan cheeses, premium olive oils, chocolates, and center-of-the-plate proteins like meats and seafood.With deep relationships across local farms and global producers, we stay ahead of culinary trends while staying true to what matters: dependable service, outstanding quality, and helping chefs create memorable menus.Rooted in tradition, driven by innovation-Hardie's is here to fuel kitchens with the ingredients that make food shine.
Position Summary: Our growing organization is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company's customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
What you'll do:
- Receive incoming calls from customers, emails, fax, voicemail, and enter orders into the system.
- Run production reports as requested by the warehouse team.
- Inform customer of items not ordered or out of stock per regular ordering process offering substitutions where available.
- Work with outside sales team reporting irregularities and issues. Direct phone calls to the appropriate team members.
- Build and maintain customer relationships.
- Deal professionally on the phone and in person with customers, vendors and fellow employees. Cooperate with other members of the sales and production team to ensure the customer receives an excellent level of service.
- Assist with processing special orders and customer price lists.
- Run credits as approved by management.
- Assist with AR/AP functions.
- Provide backup vacation coverage for outside sales associates and assist with workload of fellow team members when absent.
- Attend sales meetings and take part in sales activities as needed.
- Additional projects or tasks may be assigned as needed.
About you:
- High School Diploma or higher degree required.
- 2-4 years of meat industry experience required.
- Minimum 4 years in customer service/sales required.
- Ability to read, write, and speak fluently in English language required. Spanish a plus.
- Strong technology and computer skills required. Experience with Canopy system a plus.
- Must be a team player with a positive attitude.
- Self-motivated, professional ability to multitask, and work well under pressure.
Resumen del puesto: Nuestra organizacin en crecimiento est buscando un solucionador de problemas capacitado para unirse a nuestro equipo como Representante de Servicio al Cliente. Necesitamos una persona entusiasta que pueda escuchar los problemas de servicio al cliente y luego ofrecer una solucin nica e innovadora para cada problema. El candidato exitoso para este puesto tendr un slido dominio de las polticas de servicio al cliente de la empresa y estar bien capacitado en el conocimiento del producto que puede ser fundamental para ofrecer asistencia rpida y precisa a los clientes.
Lo que hars:
- Recibir llamadas entrantes de clientes, correos electrnicos, fax, correo de voz e ingresar pedidos en el sistema.
- Ejecutar informes de produccin segn lo solicite el equipo del almacn.
- Informar al cliente sobre los artculos no pedidos o fuera de stock segn el proceso de pedido regular ofreciendo sustituciones cuando estn disponibles.
- Trabajar con el equipo de ventas externo informando irregularidades y problemas. Dirigir las llamadas telefnicas a los miembros del equipo correspondientes.
- Establecer y mantener relaciones con los clientes.
- Tratar profesionalmente por telfono y en persona con clientes, proveedores y compaeros de trabajo. Cooperar con otros miembros del equipo de ventas y produccin para garantizar que el cliente reciba un excelente nivel de servicio.
- Ayudar con el procesamiento de pedidos especiales y listas de precios de clientes.
- Ejecutar crditos segn lo aprobado por la gerencia.
- Asistir con funciones de AR/AP.
- Brindar cobertura de vacaciones de respaldo para asociados de ventas externos y ayudar con la carga de trabajo de los compaeros de equipo cuando estn ausentes.
- Asistir a reuniones de ventas y participar en actividades de ventas segn sea necesario.
- Se pueden asignar proyectos o tareas adicionales segn sea necesario.
Acerca de usted:
- Diploma de escuela secundaria o ttulo superior requerido.
- Se requieren de 2 a 4 aos de experiencia en la industria de la carne.
- Se requieren mnimo 4 aos en servicio al cliente/ventas.
- Se requiere capacidad para leer, escribir y hablar con fluidez en ingls. El espaol es una ventaja.
- Se requieren slidos conocimientos de tecnologa e informtica. La experiencia con el sistema Canopy es una ventaja.
- Debe ser un jugador de equipo con una actitud positiva.
- Automotivado, capacidad profesional para realizar mltiples tareas y trabajar bien bajo presin.
The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties as assigned by their supervisor.
Perks & Benefits:
- Paid Vacations, Paid Holidays
- Health, Dental and Medical Benefits
- Weekly pay
- Life Insurance
- 5% above cost for our high-quality food products
- Employee discounts for travel and events
- 401k
- Employee Stock Purchase Plan
The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, pregnancy, gender identity or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We are dedicated to building an inclusive and diverse workforce.
How to Apply
Interested candidates should submit their application online using the link below.
Apply Now
|
